Founder and CEO Terri Ross Consulting
Terri Ross Consulting
CA, CA
Terri Ross is a globally recognized thought leader, international speaker, author, and high-performance business coach specializing in medical aesthetics. With more than 20 years of consulting experience and 15 years leading Fortune 500 sales teams, she is one of the industry’s most trusted authorities on practice management, revenue optimization, sales strategy, and team performance.
As Founder and CEO of Terri Ross Consulting (est. 2012), she has helped more than 2,000 practices worldwide implement scalable operational frameworks, with clients increasing revenue by up to $2.5 million in a single year and valuations growing from $4M to $18M.
Terri is the Founder and former Co-CEO of the APX Platform, a KPI-driven performance management software acquired in 2023, and Co-Founder of the 4S Summit, now adopted by The Aesthetic Society. A former managing partner of a Beverly Hills medical spa acquired by SkinSpirit, she trains leading aesthetic brands, speaks globally, and hosts In Touch with Terri.
From First Visit to Lifelong Loyalty: Mastering Patient Conversion and Retention
Friday, May 29, 2026
1:45 PM - 3:45 PM US PT
Patient Acquisition vs. Retention Costs and Patient Journey Touchpoints
Friday, May 29, 2026
1:50 PM - 2:00 PM US PT
Workshop: The Patient Journey Optimization Lab
Friday, May 29, 2026
2:00 PM - 2:35 PM US PT
Workshop: Difficult Patient Conversation Activity
Friday, May 29, 2026
3:10 PM - 3:40 PM US PT