The AI Advantage: Practical Tools for Practice Excellence

Thursday, May 28, 2026

10:45 AM - 12:15 PM US PT

Location: Business Mastery Stage - Royal Ballroom 3

Moderator(s)

Michelle Staughton, BEd

Business Consultant
Specialist Practice Excellencce
St Kilda East, Victoria, Australia
Brooklyn Staughton

Patient Experience Trainer
Conversion PLUS
St Kilda East, Victoria, Australia

Practice Development Coach(s)

David Staughton, BSc CSP CCEO

CEO
Specialist Practice Excellence
St Kilda East, Victoria, Australia

This hands-on session teaches aesthetic professionals how to use AI to streamline workflows, enhance patient communication, marketing, and boost efficiency. Through live AI demos and prompting practice, attendees gain practical tools and ready-to-implement strategies.

What to Expect & Learning Objectives:

Leverage cutting-edge AI platforms specifically designed for healthcare practice management and patient engagement.
Implement AI-driven workflow automation to reduce administrative burden and improve practice efficiency.
Develop effective prompting techniques to generate high-quality content for marketing, patient communication, and operational processes.
Create and customize AI chatbots to handle patient inquiries, appointment scheduling, and follow-up communications.

Presentations:

10:45 AM - 10:50 AM US PT

Opening Remarks
10:50 AM - 11:05 AM US PT

AI Made Easy
Practice Development Coach: David B. Staughton, BSc CSP CCEO – Specialist Practice Excellence
11:05 AM - 11:35 AM US PT

AI Prompting Tips for Practices - Get the Most from ChatGPT, Gemini and Copilot
Practice Development Coach: David B. Staughton, BSc CSP CCEO – Specialist Practice Excellence
11:35 AM - 12:10 PM US PT

Review of AI Chatbots for Handling Patient Inquiries, Appointment Scheduling and Follow-Up Communications
Practice Development Coach: David B. Staughton, BSc CSP CCEO – Specialist Practice Excellence
12:10 PM - 12:15 PM US PT

Closing Remarks